Update issues and PR templates (#8471)

Closes #8471

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,6 +1,7 @@
 ---
 name: Bug report
-about: Create a report to help us improve
+about: Create a report to help us improve Oh My Zsh
+labels: 'Type: support'
 
 ---
 
@@ -10,29 +11,26 @@ an issue where no sections have been filled will be deleted without comment.
 -->
 
 **Describe the bug**
-<!-- A clear and concise description of what the bug is. -->
+A clear description of what the bug is.
 
 **To Reproduce**
-<!--
-Steps to reproduce the behavior:
-1. Enable plugin '...'
-2. Run command '...', _or_ try to complete command '...', _etc._
+Steps to reproduce the behavior, for example:
+1. Enable this plugin '...'
+2. Run command '...' or try the autocomplete command '...'
 3. See error
--->
 
 **Expected behavior**
-<!-- A clear and concise description of what you expected to happen. -->
+A brief description of what should happen.
 
-**Screenshots or recordings**
-<!--
-If applicable, add screenshots or record an asciinema session (https://asciinema.org/)
-to help explain your problem.
--->
+**Screenshots and/or Recordings**
+If applicable, add screenshots to help explain your problem.
+You can also record an asciinema session: https://asciinema.org/
 
-**System:**
- - OS: [e.g. macOS]
- - Zsh version [e.g. 5.6]
+**Desktop (please complete the following information):**
+ - OS / Distro: [e.g. Arch Linux, macOS]
+ - Latest ohmyzsh Update?: [e.g. Yes/No]
+ - ZSH Version: [e.g. 5.6]
  - Terminal emulator [e.g. iTerm2]
 
 **Additional context**
-<!-- Add any other context about the problem here. -->
+Add any other context about the problem here. This can be themes, plugins, custom configs.